Countries where we ship to
Our items are delivered everywhere in Germany. Berluti can only ensure a delivery in the country where the order was placed, no matter if it has been placed online or over the phone. Please click on « Country/Language » at the upper right corner of the page to have access to the list of countries in which the e-commerce is available.
Delivery time & costs
One shipping option is offered by Berluti :
- Standard Delivery - Free : Your order will be shipped as soon as our warehouse will reopens.
Working days are Monday through Friday during hours of business (9am to 5pm), excluding national holidays.
Please note that all orders that include a personalized product will be delivered approximately within the next 3 weeks.
All the orders are shipped through UPS. We will send you a confirmation email at shipping. You can also follow the delivery online through the “Orders and Returns” page in your account.
You can track your order on your Berluti Account, in the « Orders & returns » tab or contact us at +44 20 3901 2683 (no additional charge)
Signature is required at delivery of all orders for security purposes (from you or an adult authorized by you). In case nobody is available to sign for the package for three consecutive working days, the courier will leave a notification and a contact number.
Please note that we will not deliver products to PO boxes or to hotels.
Follow your package and check the expected delivery date online: Order & Returns
You will receive a shipping confirmation email once the order is on its way to you. Please note that the tracking number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.
In-Store delivery (Click & Collect)
You may choose to collect the products from one of our stores (please check the list of available stores below) during the store's normal opening hours.
Please find below a list of the stores from which you can pick up your order:
- Berluti Store Goethestraße 34, 60313 Frankfurt
We will let you know by e-mail or phone as soon as your order will be available in store. Once you receive this information, please bring your invoice along with a valid identification document (i.e. a copy of your passport or national ID card). The credit card used online may be checked by our team.
If you have authorized another person to collect the products on your behalf, this person will need to present:
- the order confirmation email;
- a valid identification document (i.e. a copy of your passport or national ID card);
- the authorized person's valid identification document; and
- a simple letter of authorization from you
- the payment card used for purchase
Please note that the tax refund service is not available for remote purchases.
We will hold your products at the store for thirty (30) calendar days. If the products are not collected within thirty (30) calendar days, the store will return the products to Berluti team and we will notify you. If this occurs, it shall be treated as a free return of your order and we shall provide you with a refund for the products.
Please note that in cases of in-store collection orders, the store will not deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.
All the orders are shipped in a Berluti packaging and placed in a cardboard box.
If you are purchasing a gift, you need to click on the checkbox "This is a Gift" at checkout, before entering the delivery address. Your order will be elegantly wrapped and will include a personal card inside the Berluti packaging. Gift orders can be shipped directly to the receiver, as prices will not be visible. You may enter your own address as the invoice address, and the recipient’s address as the delivery address.