4.1 Orders by telephone
Orders are received by BERLUTI – LVMH Customer Services on +33 (1) 47 20 01 77 for Metropolitan France (price of a local call) or +44 20 3901 2683 for other countries (non-surcharged call) from Monday to Saturday from 9:00AM to 8:00 PM, except on bank holidays.
4.2 Orders over the Internet
Orders can be placed via the Internet on the e-commerce site www.berluti.com website. The customer pays the telecommunication costs of accessing the Internet and using the www.berluti.com website.
Customers can obtain additional information by contacting BERLUTI’s Customer Services by telephone.
The visuals of the BERLUTI products can be impaired depending on the quality of the equipment used by the customer to access and use the www.berluti.com site. In this case, BERLUTI cannot be held liable. The customer can still exercise his or her right of withdrawal in accordance with article 8 below.
In order to purchase a product, the customer must complete an order form containing certain compulsory fields, before BERLUTI can process the customer’s selection.
If there is a prolonged period of inactivity during the connection, the product selection made before this inactivity may no longer be guaranteed. The customer will then be asked to start his or her product selection again from the beginning.
All the important stages of the sale will be explained on the www.berluti.com website in accordance with article 1127-1 of the Civil Code.
In accordance with article 1127-1 of the Civil Code, before submitting the order, the Customer will be able to check the details of the order and the total price, and to correct any mistakes, before accepting the order by validating it. When the customer has submitted the order, BERLUTI will acknowledge receipt of it immediately by email.
Only shipped articles will be debited.
4.3 Refusal of order
BERLUTI will be able to refuse any abnormal order or one which is placed in bad faith or any order from a customer with whom there is a dispute concerning the payment of a previous order.
