These General Terms of Sale apply to all sales of BERLUTI products which are either concluded through BERLUTI’s Customers Service - LVMH Customers Service 159, avenue Charles de Gaulle, 92521 Neuilly-sur-Seine, +33 (1) 47 20 01 77 for Metropolitan France (price of a local call) or +44 20 3901 2683 for other countries (non-surcharged call) or by email at contact@berluti.com, or via the e-commerce site www.berluti.com.

• Telephone sales: any sale of BERLUTI products through BERLUTI Customers Service set up by BERLUTI is concluded subject to the resolutory condition of prior customer’s acceptance by phone of these General Terms of Sale.

• Electronic sales (Internet): the customer states that he or she has read these General Terms of Sale. The customer will be asked to validate without restriction or reserve these General Terms of Sale at the time of the validation of his or her order. In accordance with the provisions of article 1127-1 of the Civil Code, these General Terms of Sale can be retained by any person visiting the www.berluti.com website, by a computer record and can be reproduced by printing. BERLUTI reserves the right to make any changes to its General Terms of Sale. However, the orders will be governed by these General Terms of Sale in force at the moment when the orders were made by the client. If, after the date these General Terms of Sale are deleted from the www.berluti.com website, an obsolete version of the General Terms of Sales would nevertheless remain accessible to the public via other websites or any other means than the www.berluti.com website or the Customer Service; they would not be valid against BERLUTI as for the orders made after the said deletion.

BERLUTI SA, a public limited company with capital of €3,061,404.00 registered on the Paris Trade and Companies Register under the number 784 320 921 Registered Office : 120, rue du Faubourg Saint-Honoré 75008 PARIS VAT : FR 197 843 209 21

Telephone: +33 (0)1 53 83 67 00

Email: contact@berluti.com

The information on all the BERLUTI products which may be sold on the website or through the Customer Services is available, with references, in all BERLUTI stores, as well as on the www.berluti.com website.

This information complies with the statutes and regulations in force notably articles L. 111-1 and L.112-1 of the Consumer Code and by the ministerial order of 3 December 1987 “on the information on prices provided to consumers".

4.1 Orders by telephone

Orders are received by BERLUTI – LVMH Customer Services on +33 (1) 47 20 01 77 for Metropolitan France (price of a local call) or +44 20 3901 2683 for other countries (non-surcharged call) from Monday to Saturday from 9:00AM to 8:00 PM, except on bank holidays.

4.2 Orders over the Internet

Orders can be placed via the Internet on the e-commerce site www.berluti.com website. The customer pays the telecommunication costs of accessing the Internet and using the www.berluti.com website.

Customers can obtain additional information by contacting BERLUTI’s Customer Services by telephone.

The visuals of the BERLUTI products can be impaired depending on the quality of the equipment used by the customer to access and use the www.berluti.com site. In this case, BERLUTI cannot be held liable. The customer can still exercise his or her right of withdrawal in accordance with article 8 below.

In order to purchase a product, the customer must complete an order form containing certain compulsory fields, before BERLUTI can process the customer’s selection.

If there is a prolonged period of inactivity during the connection, the product selection made before this inactivity may no longer be guaranteed. The customer will then be asked to start his or her product selection again from the beginning.

All the important stages of the sale will be explained on the www.berluti.com website in accordance with article 1127-1 of the Civil Code.

In accordance with article 1127-1 of the Civil Code, before submitting the order, the Customer will be able to check the details of the order and the total price, and to correct any mistakes, before accepting the order by validating it. When the customer has submitted the order, BERLUTI will acknowledge receipt of it immediately by email.

Only shipped articles will be debited.

4.3 Refusal of order

BERLUTI will be able to refuse any abnormal order or one which is placed in bad faith or any order from a customer with whom there is a dispute concerning the payment of a previous order.

The prices of the articles are inclusive of VAT. Unless expressly stipulated during the order made on the www.berluti.com website or by telephone to Customer Services, the costs of delivery are paid by the customer. 

Please note that the tax refund service is not available for remote purchases.

The customer will be informed of the price, inclusive of VAT, of each article which the Customer wishes to acquire as well as the associated shipment costs (if they are not paid for by BERLUTI) during the customer's call to BERLUTI's Customers Service or the visit to the www.berluti.com website.

In accordance with article L.221-13 of the consumer code, the customer will receive written confirmation of the contract including the price paid (detailing the price of the articles and the shipment costs which may have been borne by the customer), as well as all the information required by article L.221-5 of the french consumer code. 

Payments of the customer’s purchases can be made by bank card (bank cards accepted are: "CB" network cards (Visa, Eurocard/Mastercard, American Express), or by Paypal.

If payment is made by bank card, the customer’s bank card is debited when the order is shipped.

Please note that the tax refund service is not available for remote purchases.

The customer confirms that he or she is the holder of the bank card to the Customer Services when placing an order by telephone, or via the Internet and that the name on the bankcard is his or her name. The customer then communicates the number and expiration date of the bankcard, and the visual cryptogram numbers on the back (or front) of the card either over the telephone or via a secure environment on the Internet.

Internet payments are controlled online with the banks involved by the CYBERSOURCE system. CYBERSOURCE is a company located in the United States which stores and processes the data for each order, including bank card details, in a secure environment. The transfer of the customer’s personal data to CYBERSOURCE has been authorised by the French Data Protection Authority (CNIL) and is governed by the standard contractual clauses established by the European Commission.

BERLUTI also combats internet fraud using a CYBERSOURCE fraud management solution, which assesses risks and prevent fraudulent payment for purchases on this website. The data collected is exclusively intended for the people who are assigned to combating fraud inside BERLUTI. This processing has also been authorised by the French Data Protection Authority (CNIL).

For more information about the processing of personal data by BERLUTI, please refer to BERLUTI "Privacy Policy".

If it was impossible to debit the sums owed by the customer for any reason whatsoever (opposition, refusal by the issuing centre etc.) the sale made by telephone would be immediately rescinded and the purchasing process over the Internet cancelled.

Subject to the provisions of the paragraph below and paragraph 7 a concerning ‘In-store delivery’, deliveries of articles can only be made in in France, Monaco, Italy, Spain, United-Kingdom, Belgium, Switzerland, Germany or in the United States.

For logisticals reasons, the customer is informed that the delivery of exotic items is not allowed in Switzerland and Monaco.

The customer can also opt to have the articles delivered to a physical person chosen by the customer whose permanent address is also located in Metropolitan France, Monaco, Italy, Spain, United-Kingdom, Belgium, Switzerland, Germany or in the United States.

No deliveries can be made to hotels, pickup locations or post-boxes. The articles will be delivered after the payment of the order has been recorded.

In accordance with the provisions of the Consumer Code, the articles ordered will be delivered inside the deadlines given by BERLUTI, and if no deadlines are given, within 30 days at the latest from the order, subject to complete payment of the price.

The costs of standard deliveries (within a period of 3 to 4 working days) are paid by BERLUTI.

If the customer opts for a specific delivery period e.g.: express delivery, the customer may have to pay additional costs, and he or she will be informed of them before the order confirmation stage.

Express delivery (delivery within a period of 1 and 2 working days) will not be available for orders which include a product in the “polish” category or a personalized product.

Orders including a bespoke product - notably the patina service - are covered by the special sales terms shown at the end of this document.

If the parcel’s external appearance is not perfect on delivery the customer must open it in the presence of the carrier to check the condition of the article. If the article is damaged, the customer must precisely detail the damage on the return slip. The provisions of article 11 below will continue to apply.

The customer can choose the “In-store delivery” option when placing the order from amongst the BERLUTI stores from the same country he was delivered. In-store delivery is available to the customer irrespective of the amount of the customer’s order.

The customer’s purchase(s) will be ready for collection in the selected store within the deadlines given by BERLUTI, and if no deadlines are given, within 30 days at the latest from the validation of the order, subject to full payment of the price.

The customer will be informed by email or by phone when the article is ready for collection at the store selected by the customer. The customer then has a period of 30 days in which to come and withdraw the article from the store.

The customer will be asked to present the invoice and a valid identity document with a photo when withdrawing the article from the store. The customer’s identity will be checked and a copy of the customer’s identity document may be taken, which the customer, by selecting this method of delivery, expressly agrees to. The store also reserves right to check the payment card used to pay for the customer’s order. The purchased article will then be handed to the customer against the signature of a confirmation of delivery.

Please note that the tax refund service is not available in stores for remote purchases made on the website www.berluti.com.

The customer can also nominate a substitute person to collect the article on his or her behalf under the terms of this article. The person designated by the customer will be asked to produce (i) his or her own identity document, (ii) the identity document of the customer for whom the person is withdrawing the article, (iii) a letter signed by the customer authorising this person to withdraw the article on the customer’s name and behalf as well as the (iv) email received by the customer informing the customer that the article is ready to be collected in the store. The store can take copies of all these documents to guarantee security for the customer and to prevent any fraudulent use of the customer’s identity and/or means of payment. The customer shall inform any person he or she designates of (i) the 30 calendar day period for collecting the article in the store, (ii) the documents which the person will be asked to produce to withdraw the article and (iii) this service necessitates processing this person’s personal data in accordance with article 12 of the General Terms of Sale.

The sale will be automatically rescinded 30 calendar days after BERLUTI sends the customer the message that the article is available to be collected at the store. The customer will then be reimbursed the price of the order.

The customer has a right to withdraw from the contract according to article L.221-18 and following of the Consumer Code under optimum conditions.

All purchases made on the site after November 1st can be exchanged or returned for a refund until January 31st, 2021

The customer therefore has a maximum of fourteen  (14) days to exercise his or her right to withdraw, without having to justify this decision, after:

1. the customer, or a third party other than the carrier and designated by the customer, physically took possession of the article; or
2. in case of a contract for several goods ordered by a single order and if the goods are delivered separately, after the customer or a third party other than the carrier and designated by the customer, has physically took possession of the last good.

In accordance with article L.221-28 of the Consumer Code, the right to withdraw cannot notably be exercised for orders which concern:

• The supply of goods made to the customer’s specifications or which have been clearly personalised;
• Goods which have been unsealed by the consumer and which cannot be returned due to hygiene or health protection reasons.

The customer must use the withdrawal form at the bottom of these General Terms of Sale or any other unequivocal declaration for notifying the decision to withdraw before the expiry of the withdrawal period and send it to BERLUTI - Customers Service, LVMH customers services 29 rue des Pyramides, 75001 Paris, or by email to contact@berluti.com, or via the form "Contact us by e-mail" available on the website www.berluti.com.

The customer can choose between one of the following methods in order to return the articles received:

• Either a free collection service from an address chosen by the customer in the same country it was delivered to. The customer must contact BERLUTI – LVMH Customer Services 29 rue des Pyramides, 75001 Paris on +33 (1) 47 20 01 77 for Metropolitan France (price of a local call) or +44 20 3901 2683 for other countries (non-surcharged call) within the above-mentioned fourteen (14) day time limit from notification by the customer of the exercise of his or her right of withdrawal, to fix an appointment (date and time slot) for BERLUTI to collect the article(s). BERLUTI’s Quality Department will examine the returned articles beforehand. The customer will be notified of the refund, or the reasons for refusing the refund and the conditions for returning the articles by Customer Services within a period of 10 working days from the time of removal of the products and in any case, within a maximum period of 14 days from the notification by the customer of the exercise of his or her right of withdrawal.
• Or return the article to the store: the customer can drop the article off in one of the BERLUTI stores offering this service in the same country it was delivered to, and listed on the website. No refund or exchange will be made in the store. The article will be examined by BERLUTI’s Quality Department and the customer will be informed of the refund, or the reasons for refusing the refund by email or by Customer Services within 14 days from the date on which it is informed of the customer’s decision to withdraw. This refund may be deferred until recovery of the goods or until the customer has provided proof of the shipment of the goods, the considered date being the earlier.

The sums paid by the customer will be refunded using the payment method used for the article(s) by crediting the customer’s bank account for the bankcard used for the payment or by Paypal to the customer’s bank account. In accordance with article L.221-24 of the Consumer Code, the additional costs paid by the customer for a specific method of delivery expressly chosen by the customer will not be refunded (e.g. express delivery).

Furthermore the right of withdrawal concerning a gift exclusively applies to the customer and cannot be exercised by the recipient of the gift in anyway.

The customer must always return the articles delivered in their original packaging, complete (boxes, accessories, protection, labels, booklets etc.) and accompanied by the return voucher. Articles which are returned incomplete, spoiled, damage, deteriorated, dirty or in any other condition which reasonably suggests that they have been used or worn will not be reimbursed or exchanged and will be returned to the customers. Your liability is only incurred for the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the good .For example the soles of shoes must also be intact and it is therefore highly recommended to try out BERLUTI shoes on a carpet or a rug.

Apart from the right of withdrawal provided for in article 8 above, the customer is informed that BERLUTI does not exchange articles.

The customer must check that the articles which are delivered correspond to the order. If the articles delivered do not correspond to the customer’s order, the customer must immediately inform BERLUTI’s Customer Services mail at client@jp.berluti.com.

BERLUTI remains liable for lack of conformity of the good object of the contract and hidden defects of the good sold under the conditions of articles 570 of the Civil Code.

Commercial warranty

Apart from the commercial warranty, BERLUTI remains bound by the legal warranty of conformity and that relating to defects of the good sold under the conditions laid down.

Article L.217-4 of the Consumer Code: ‘The seller delivers a good which conforms to the contract and is liable for the defects of conformity existing on delivery. The seller is also liable for defects of conformity resulting from packaging, assembly and installation instructions when the seller is responsible for them under the contract or they were written under his liability..’

“In order to conform to the contract the good must:

1° be fit for the use normally expected of a similar good and if necessary:

• match the description given by the seller and possess the qualities which the seller presented to the purchaser in the form of a sample or model;
• possess the qualities which a purchaser can legitimately expect with respect to the public declarations made by the seller, by the producer or by its representative especially in advertising or labelling;

2° Or have characteristics which have been agreed by the parties or be fit for any specific use sought by the purchaser, which the seller has been informed of and agreed».

“The action for non-conformity is barred 1 year after the good is delivered.."

"Where the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of tangible property, a refurbishment covered by the warranty, any period of immobilization of at least seven days shall be added to the warranty's still remaining term.

This period shall run from the buyer's request to intervene or the making available for repair of the good in question, if such availability is subsequent to the request for intervention.”

Article 570 of the Civil Code, first subparagraph::

“The purchaser must bring the action for hidden defects within 1 year of the discovery of the defect.”

After-Sale Service

BERLUTI proposes an after sales service for its products. The Customer can contact the Customer Services by mail at client@jp.berluti.com or go to one of BERLUTI’s stores to obtain more information on this service.

Free First Patina

For all products purchased in Venezia leather, the free first patina has a one year validity after the purchase date (except when not stated in the product description).

Customers must contact BERLUTI’s Customer Services (LVMH Customer Services 29 rue des Pyramides, 75001 Paris) by phone : +33 (1) 47 20 01 77 for Metropolitan France (price of a local call), or +44 20 3901 2683 for other countries (non-surcharged call), or on the website using the “contact us”, form by stating the order number, if required, concerning any information complaint or question relating to the BERLUTI’s terms for distance sales or the articles themselves.

Please note that the tax refund service is not available for remote purchases.

The BERLUTI companies collect and process their customers’ personal data as part of their management and follow up of orders placed with the Customer Services or on its website www.berluti.com. You can obtain the name and address of the processing entity in your jurisdiction by visiting our website berluti.com or by sending an email to contact@berluti.com. This data is intended for BERLUTI’s staff whose functions permit them to know this information and authorised third parties, to process and follow up the customer’s demands or orders, to serve the customer, and to prevent any fraudulent use of the customer’s means of payment or identity.

BERLUTI’s stores verify the card which is used for the payment and the customer’s ID document during the “instore delivery service” or when the article ordered online by the customer is collected from the store. A photocopy of the customer’s ID document and the ID document of the person instructed by the customer will be made in the store to ensure security for the customer and to prevent any fraudulent use of the customer’s means of payment and/or identity.

In accordance with the data protection laws (Data Protection Act mentioned above, EU Data Protection Regulation dated 27 April 2016 and any implementation national law), any person whose data is processed is entitled to oppose, for justifiable reasons, and has a right to access and to rectify and to limit and delete the data concerning them which are no longer relevant, a right to data portability, a right to object at any time to the use of the data for commercial purposes, as well as a right to communicate instructions concerning the fate of his or her data after death. These rights can be exercised in accordance with the terms of the “Confidentiality Policy” of this website available at the below address.

When creating or consulting their Internet accounts, customers can opt to receive BERLUTI’s offers or be informed of promotions, especially by email. If a customer wishes to stop receiving offers, the customer can unsubscribe by clicking the dedicated link in the email, or by modifying his or her account on the www.berluti.com website.

We take the protection and security of our information systems very seriously. Tools have been created to enable us to detect any security vulnerabilities. These tools may necessitate our security teams having occasional access to personal data. These data will be collected and processed exclusively for managing these vulnerabilities in compliance with the legislation which applies to the protection of personal data

For further information concerning the processing of personal data by BERLUTI, including the recipients of the data, the conditions of transfer, the retention duration of the data, etc. please refer to the BERLUTI Privacy Policy.

The ‘BERLUTI’ trademark and all the trademarks whether figurative or not and in general all other trademarks, illustrations, images and logotypes appearing on BERLUTI articles, their accessories or their packaging whether registered or not, are and will remain BERLUTI’s exclusive property. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logotypes on any medium whatsoever without BERLUTI’s prior express agreement is strictly prohibited. The same also applies for any combination or conjunction with any other trademark, symbol, and logotype and in general any distinctive sign intended to form a composite logo. The same will also apply to all copyright, designs and drawings, and patents which are BERLUTI’s property.

BERLUTI’s performance of all or part of its obligations will be suspended if a fortuitous event or a force majeure within the meaning of article 1218 of the Civil Code occurs which interfered with or delayed the performance. BERLUTI will inform the customer of a fortuitous event or force majeure within seven (7) days of its occurrence. If this suspension lasts more than fifteen (15) days the customer can terminate the order in progress and will receive a refund within 10 days from the termination.

These General Terms of Sale are subject to Japanese law. In the event of a difficulty concerning the order or the delivery of products, the customer will be able to seek an out-of-court settlement before any legal action is taken, in particular with the assistance of a Consumers’ Agency or any other adviser chosen by the customer, or to have recourse to any other alternative method for settling disputes. Any dispute which may arise from the interpretation or performance of the General Terms of Sale and its consequences will be for the exclusive jurisdiction of the Tokyo district courts.

The consumer can especially initiate the mediation process via the online dispute settlement platform developed and managed by the European Commission.

• Our shoes and ready to wear articles can be the subject of waste sorting instructions: please refer to www.lafibredutri.fr for more information on instructions for textiles and shoes. You will also find the location of the nearest collection point.
• Our packaging can also be the subject of waste sorting instructions: www.consignesdetri.fr

WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract).

• For the attention of BERLUTI - Customer Services, LVMH Customer Services 29 rue des Pyramides, 75001 Paris, or by email to the address contact@berluti.com, or using the  “Contact us by email” accessible on the www.berluti.com website

[*] Delete as appropriate

BERLUTI can propose personalised offers on order for certain products. The customer can have access to this offer : (i) by clicking on the menu “Personalisation” and then on ‘Personalize your product”, (ii) by clicking on the brush tool displayed at the upper right corner of the product visual on category pages, (iii) or by clicking on “Personalize” on product pages.

The Special Terms of Distance Sales for these products are set out below. All the provisions of the General Terms of Sale above which are not modified by the Special Terms continue to apply.

Article 1: Order Procedure

As an exception to article 4 of the General Terms above:

• Orders for personalised articles can only be placed via the www.berluti.com website and no orders can be placed by telephone to the Customer Service. The customer is informed that the design selections on the website will only be recorded for the duration of the session. If the customer suspends the session before finalising the order, he or she will be asked to log on again for a new session and to start the design choices again from the beginning.

Once the order has been validated by the customer on the website, the customer’s bank details are taken, but the amount of the order will only be debited when the items are dispatched. The customer then receives an email confirming the shipment of the articles.

Article 2: Delivery

As an exception to article 7 of the General Terms above:

• the personalised articles will be delivered within twelve (12) weeks from the day after the order, at the latest, subject to the full payment of the price.
• The customer is informed that no partial delivery will be done by BERLUTI. If the customer wishes to order a personalized item along with a non-personalized one, both items will be shipped together within the next twelve (12) weeks at the latest.

Article 3: Returning and exchanging personalised articles

Because of their clearly personalised and/or made on request nature, the articles referred to in these Special Conditions cannot be refunded or exchanged. Consequently article 8 of the General terms above does not apply to these personalised and/or made on request articles. However the customer continues to benefit from the guarantees in article 10 of the General Terms above.

You may from time to time have to disclose personal data to BERLUTI via the Site, for instance when creating a client account “My Berluti Space”, placing orders for BERLUTI products or registering for our newsletter. Any personal data that you disclose to BERLUTI to use specific services is covered by the provisions of the data protection regulations (France’s data protection law no. 78-17 of 6 January 1978, as subsequently modified, and the European General Data Protection Regulation of 27 April 2016 (“GDPR”) as well as any complementary national law. BERLUTI may also gather information concerning your browsing of our Site, with your consent, under terms that are described in greater detail in the Cookies section below.

The term “personal data” covers any information that may be used to identify you, either directly (such as your name), or indirectly (such as by way of a unique client number).

The personal data that we gather about you may include information regarding:

• Your identity and your status;
• Your contact details;
• Your demographic data (gender, birthday);
• Your personal clothing preferences and behaviour;
• Your size and your style;
• Your purchases (in-store and online);
• Your browsing history (berluti.com, social network pages, partner web sites);
• The information that you provide or publish in a public space, on our social network pages or on our Site, for instance product reviews, or any information that you disclose via our interactive chat tool. If you use our mobile application, we may also gather your GPS location, subject to your consent if this is required. We might also ascertain with what frequency you use the application and where you downloaded it;
• Your repairs;
• Your requests submitted to our customer service unit;
• Your payment data;
• Your comments and ratings of BERLUTI’s services;
• Your marital status and the members of your family;
• Those of our events that you take part in.

We may gather and receive personal data from you when you interact with us as part of our relationship:

Under the following circumstances:

• Creation and management of your account;
• Registration for our newsletter and for promotional messages;
• Purchases;
• Browsing over the Internet;
• Surveys;
• User content;
• Use of digital applications;
• Requests for information;
• Participation in an event.

Via the following points of contact:

• Browsing of Berluti.com;
• Contact with our online advisers;
• Contact with our in-store salespersons and advisers;
• Contact with us during an event that we organise;
• Contact with our customer service unit;
• Forms that you fill in, whether in-store or online;
• Digital applications that you use;
• BERLUTI pages on the social networks that you access and comment on / like;
• Advertisements in online media that you click on;
• Advertisements in search engines that you click on.

BERLUTI processes your personal data on the Site only to the extent that is strictly necessary for the following purposes:

1. On the legal basis of the performance of a contract, as per article 6 b) of the GDPR:

• For customer relationship management;
• To fulfil and track your orders for BERLUTI products placed on our Site;
• To enable you to access to some of the functionality of our Site.

2. To pursue the legitimate interest of BERLUTI to know its clients better and to improve its goods and services, on the legal basis of the legitimate interest of the data controller, as per article 6 f) of the GDPR:

• To compile anonymous statistics on the use of our Site;
• For customer relationship management (orders, deliveries, purchasing history, warranties, claims, requests, etc.);
• To improve the customer experience;
• To manage prospective clients;
• For profiling purposes;
• To manage the opinions of clients about our products, services or content;
• To manage payment defaults and disputes;
• To combat fraud.

3. On the legal basis of the consent of the data subject, as per article 6 a) of the GDPR:

• To manage your registration for our newsletter (registrations and unsubscribing);
• Subject to your prior consent, to provide you with information about our company and its activity, its products and/or services and other marketing material;
• To conduct surveys, with your consent;
• We also gather your geo-location data, subject to securing your prior consent, in order to locate your closest store when you connect to our Site.

You may withdraw your consent at any point in time by clicking on the appropriate link featuring in the e-mails that we send you, or by modifying your account directly on the Site. The withdrawal of your consent shall not affect the lawfulness of any processing of your personal data based on your consent prior to the withdrawal of your consent.

The information that we gather for these purposes and that is vital for us to be able to meet your requirements (primarily your family name, first names, postal addresses, e-mail address and bank account details, where applicable, and your telephone number for delivery purposes) is marked with an asterisk on the forms used to gather data, to indicate that it is mandatory, and is processed in order to enable BERLUTI to perform the contract between BERLUTI and yourself, or because you consented to this for some of the abovementioned purposes, or in order to improve the way in which we provide services to you. Should you not provide the requisite information in these mandatory fields, we shall not be able to respond to your requests.

Sharing with third parties

For the purposes described in this Policy, we may share your personal information with the following third parties to the extent necessary to provide products and services to you:

• BERLUTI’s affiliates: In order to manage your My Berluti account, provide BERLUTI products and services to you, we may share your account information and order information with BERLUTI Paris, subject to applicable laws and regulations. You can check the basic information about the BERLUTI Paris that processes your personal information, the purposes of processing and the types of personal information involved by clicking on the list of BERLUTI’s affiliates . We may update and adjust the list as actual changes occur in response to new service requests and adjustments to entities and business functions.
• Payment service provider: In order to fulfil your order, we need to provide your order number and order amount to WeChat and Alipay as our payment service providers for them to confirm your payment order and complete the payment;
• Courier service provider: In order to deliver the BERLUTI products your ordered, we need to share with SF Express the recipient’s name, shipping address and mobile phone number provided by you to provide the courier service for you;
• Governmental authorities, regulatory authorities, law enforcement authorities and judicial authorities to comply with our statutory obligations.

Entrusted Processing

For the purposes described in this Policy, we may engage third-party service providers to assist us in providing relevant operation and service support, in which process such third-party service providers may process your personal information to help us to provide the functions of our products and/or services, including:

• The service provider that assists us with customer relationship management and customer service;
• The service provider that assists us in organizing events;
• The warehousing service provider;
• The IT service provider;
• The risk control service provider that secures transactions on the Sites and assists in preventing fraud and identity theft; and
• The digital and e-commerce service provider.

Transfer of your personal information

If BERLUTI is merged or otherwise involved in a merger, division, liquidation or bankruptcy, we may transfer your personal information in connection with such transaction. Before transferring your personal information, we will send you appropriate notice to inform you of the name and contact information of the recipient and ensure that your personal information will be protected in a way that is consistent with this Policy. In case the recipient changes the purpose and method of processing, we will require such data recipient to obtain your consent again.

Disclosure of your personal information

We may disclose personal information about you only with your separate consent, or to the extent permitted by applicable laws and regulations or where compulsorily required by government competent authorities.

Cross-border transfer of your personal information

In order to manage our global business, offer you global services and improve our service level, we may use the facilities located abroad to process, store or backup certain personal information we have collected about you, only to the extent necessary and subject to compliance with applicable laws. However, this does not change our commitments in this Policy to safeguard your personal information.

You can check the basic information about the BERLUTI Paris that processes your personal information, the purposes of processing, the types of personal information involved and the ways to exercise your rights as a personal information subject by clicking on the list of BERLUTI’s affiliates , as well as the range of other BERLUTI affiliates that may have access to your relevant personal information. We may update and adjust the list as actual changes occur in response to new service requests and adjustments to entities and business functions. In addition, for the purpose of verifying your My Berluti account information and handling and responding to your queries about BERLUTI products and services and subject to applicable legal requirements, your My Berluti account information and order information may be accessed or queried by the LVMH CSC in France, only where you contact the LVMH CSC by phone or email. You can make a request to the LVMH CSC via contact.cn@berluti.com to exercise your rights in relation to your personal information.

The Sites may contain links to other third-party websites. You may also choose to disclose your personal information to our partners, advertisers and affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies, which you will be subject to when you provide personal information to such third-party websites and their processing of your personal information.

BERLUTI may disclose your personal data where this is needed for the purposes of this Policy:

- To other entities of the LVMH Group, some of which may act as data processors;

- To trusted third party service providers, including:

• Third parties that provide digital and e-commerce services;
• Advertising, marketing, digital communication and social networking agencies;
• Third parties tasked with delivering BERLUTI products to you;
• Third party providers of IT services;
• Payment services providers and credit analysts;
• Third parties that assist us with customer service;
• Third parties that assist us with the organisation of our events;
• Third parties that secure the transactions performed on the Site against fraud and identity theft;
• BERLUTI subsidiaries or third parties located in countries outside the European Economic Area, as part of their access to client profiles pursuant to purchases made by a given client in a BERLUTI store abroad, and in particular in the stores of BERLUTI located in Australia, China, South Korea, the United Arab Emirates, the USA, Japan, Singapore, Taiwan, Hong-Kong and Macau.

Transfers of your personal data outside the European Economic Area are protected by personal data transfer agreements based on the standard terms adopted by the European Commission, which are signed with the abovementioned recipients so as to ensure that all the personal data that is transferred to them is covered by a suitable level of protection as per the meaning of this term in the data protection regulations, and that appropriate technical and organisational security measures have been implemented to protect the data against accidental or malicious destruction, accidental loss, alteration, disclosure or unauthorised access and against all other forms of malicious or unlawful processing. You may obtain a copy of these terms by contacting: contact@berluti.com.

You may also choose to disclose your personal data to our partners, advertisers and affiliates by following a link to and from their web sites. Please note that these web sites apply their own confidentiality and data protection policies.

We may also give you the possibility to use your connection data to the social networks. Please note that in that case, you shall be sharing with us the information about your profile. The personal data that is shared depends on the configuration of the platform of the social network. Please note that these social networks each have and apply their own personal data confidentiality policies.

In any event, BERLUTI shall only transfer your personal data to a third party when:

• You have provided your prior consent to the sharing of this information, or
• BERLUTI must share this information with third parties in order to provide you with the service that you require, or
• BERLUTI is ordered to disclose the information by a judicial authority or any other administrative authority.

BERLUTI endeavours to take all useful and necessary precautions to preserve the confidentiality and the security of the personal data that it processes and to prevent it from being distorted, damaged, destroyed or accessed by unauthorised third parties. We implement technical and organisational security measures that comply with the highest standards of the profession, covering our information systems in particular.

Upon creating your “My Berluti Space” account, you shall be prompted to choose a password that is personal to you. This is a mandatory requirement that constitutes a cornerstone of our Policy. This password must consist of at least 12 characters of 4 different types: lower-case letters, upper-case letters, figures and special characters.

However, BERLUTI has no control over all the risks linked to the operation of the Internet and hereby draws your attention to the existence of potential risks inherent in its use and its operation.

Your personal data that is held by BERLUTI shall be stored on the servers of our hosting company, which are located in Sweden.

We consider the protection and the security of our information systems to be of the greatest importance. We have accordingly implemented a number of tools to enable us to detect any security breaches. These tools may result in incidental access to your personal data by our security teams. This data shall be gathered and processed for the sole purposes of the management of any vulnerabilities, in keeping with the applicable data protection regulations.

• Our Site gives you the possibility to send information about our goods or services that you believe is interesting to your friends…or even to send them our products or services themselves;
• To send a product data sheet: we shall ask you to provide the e-mail address of your friend for the purpose of transferring the information. We shall only gather this data for the purposes of sending them the e-mail. We shall neither keep nor store the data of the sender and/or of the recipient;
• To send a BERLUTI product to a friend or relative: we shall ask you to provide the e-mail address and the family name, first name and delivery address of your friend/relative in order to send the product to them. This data shall only be used to that end.
• In all these cases, you must guarantee that the person involved is already informed of the fact that you plan to disclose their personal data to us.

BERLUTI may modify its Policy from time to time. We shall ensure that you are informed about these changes either by a special announcement on our Site, or by a personal warning, for instance in our newsletters.