Go to content

Customer Service

* Our return deadlines are extended until January 31, 2024 for any product purchased on our website between November 20 and December 24, 2023.

Return conditions

To request a return, please make sure to comply with the following terms:

You may return any item(s) up to fourteen (14) days from the delivery date of your order. 

For online orders, Berluti will refund the entire amount of the order when the item is returned new and unworn, with its original packaging and accessories (boxes, packaging, tags, booklets, etc.), and accompanied by a copy of the receipt, the return slip, and the security tag intact when there is one. Worn, used, altered or damaged items will be refused.

The products were purchased online on berluti.com and not in Berluti stores.

Please note that, in accordance with the General Sales Conditions, some categories of products, such as personalized products, cannot be returned.

Feel free to contact us at +810120961859, from Monday to Friday, from 10:00 am to 6:00 pm (JST).


Returning a purchase

If you change your mind, your order can be returned within the next fourteen (14) days from the delivery date of your order:

1. Fill in the return slip to let us know which products you would like to return and the reason why.

2. Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed. Please enclosed the return document.

3.To request a return, you need to call Yamato  customer service at +81 120-01-9625 (fixed-line phone) or  +81 570-200-000 (mobile phone) (no additional charge) to arrange a suitable date and address: the courier will collect the package from wherever you wish (The parcel can only be returned from the original shipping country). Return shipping is free of charge.

4. Stick the pre-paid YAMATO shipping label on the box over the previous delivery information. This pre-paid shipping label was included in the package when it was originally sent to you.

Before requesting a return please make sure the products comply with our return conditions. Berluti does not exchange any products purchased online.

Gift items can be returned by contacting the person who sent you the gift or, if you prefer, through our Customer Service at client@jp.berluti.com


Refund Timing

Once we receive your returned items, and after verification and validation by our Quality Department, we will process your refund within 30 days at the latest. Exact timing will depend on banking procedures.

Berluti reserves the right to refuse at its discretion any returned items that do not meet the conditions defined above.

You will receive an email confirming acceptance of the return.

The refund will be issued as soon as possible after the return has been accepted, directly to the card used for the original purchase, and in the same currency.


Delivery time & costs

Shipping option offered:

Standard Delivery (2-5 working days) - Free

Please note that shipping may be delayed due to unexpected shipping problems or the defects of the product.

  • We don't ship on Saturdays, Sundays, holidays.

  • The number of days required for delivery after shipping varies depending on the area where the customer lives.

  • Please note that product delivery may be delayed due to weather, natural disasters, or transportation issues.

  • Shipping may be delayed during busy periods.

Working days are Monday through Friday during hours of business (9am to 5pm), excluding national holidays.

Please be aware that shipping to remote islands could take up to 1 week in average.

All the orders are shipped from Japan through Yamato Transport Co., Ltd. (“Yamato”). We will send you a confirmation email at shipping. You can also follow the delivery online through the “Orders and Returns” page in your account.

Signature or seal is required at delivery of all orders for security purposes (from you or an adult authorized by you). In case nobody is available to sign or seal for the package for 3 consecutive working days, the courier will leave a notification and a contact number to request you to contact the courier.


Order tracking

Follow your package and check the expected delivery date online: Order & Returns

You will receive a shipping confirmation email once the order is on its way to you. Please note that the tracking number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.

For any other infrmation, feel free to reach us by phone at +810120961859, from Monday to Friday, from 10:00 am to 6:00 pm (JST).


Pick-up in store

BERLUTI GINZA Boutique offers the Pick-up in Store service for items ordered online.  

Please confirm the store opening time before visiting BERLUTI GINZA Boutique

You have up to 30 days following the receipt of the email to collect your order. Please be aware that your order will be cancelled automatically if you didn’t pick up your order before deadline. 

It may take store staff some time to pick-up and wraping the product before giving the product to you. We appreciate your patience and understanding.  


How to pick up 

  1. You will receive an “ready to pick up” email as soon as your order is ready for pick-up. 

  1. Upon receipt, please come to the boutique along with the email that you received and a valid form of identification. 

  1. We will need your signature to finish the pick-up process. 


If you have authorized another person to collect the products on your behalf, this person will need to present: 

  • the order confirmation email; 

  • a valid identification document of both authorization person and authorized person. 

  • a letter of authorization from you 

  • the payment card used for purchase 


Home Try On CA

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Ipsum reiciendis accusamus unde sequi vitae accusantium eos provident blanditiis assumenda, expedita quaerat iste, porro magnam quia, nemo. Vitae, nobis exercitationem unde. Hic eveniet officiis voluptates atque cum ad ut, non. Ad accusamus, sequi ipsam quidem, facere omnis obcaecati quia unde voluptatum aliquam sed repellendus ut tenetur dicta esse commodi nostrum beatae. Officiis nobis, laborum reprehenderit modi assumenda est. Nobis, consectetur veritatis? Saepe temporibus dolores recusandae voluptates voluptatibus quo necessitatibus, esse illo, eligendi tempora aut ipsa provident doloremque quam minima optio magnam!

Return In Store CA

Dolorum perspiciatis voluptatibus distinctio nostrum, quo obcaecati sequi culpa itaque sint vel impedit eaque architecto provident, totam fuga tempora sed, recusandae explicabo maiores aut incidunt assumenda necessitatibus labore. Iste, provident. Commodi asperiores ad repellat tempora modi culpa labore eaque magni? Atque totam quia sunt iusto obcaecati odit molestias ex voluptatem sequi aut hic nemo vero, magni impedit vel, tempore quod! Aut exercitationem esse quibusdam laboriosam provident, itaque magnam dignissimos impedit nisi quis modi aperiam minus eius officia cumque tempora voluptatem voluptate mollitia quisquam animi commodi vero consequatur, consectetur qui nam!

We are currently working on the website to provide you with the best experience.

We apologize for the inconvenience and invite you to come back later.