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Act on Specified Commercial Transactions

 

Representations based on the Act on Specified Commercial Transactions

Seller’s name
Berluti JAPAN K.K.

Representative
Representative Director Nicolas RAYBAUD

Seller’s address
BERLUTI JAPAN K.K.
3-16, HAYABUSACHO
SUMITOMOHANZOMON BLDG. 3F.
CHIYODA-KU, TOKYO, 102-0092 Japan

Berluti Customer Care
Contact: client@jp.berluti.com

Selling price

  • We will indicate the selling price per product inclusive of consumption tax.
  • Necessary amount other than payment for product

Delivery charge - Free

How to Order

To purchase a product, please proceed to the product purchase screen from "Shopping Bag" in the product details screen. Members will be required to log in.

Payment method

Payments by credit card are only accepted.

<Credit card>

  • Credit card payments will only be accepted if made by the cardholder themselves.
  • The below credit cards can be used :

DINERS, AMEX, JCB, VISA, MASTER CARD

Payment due date

  • The due date for credit card payments depends on the cut-off date and terms of the credit card being used. Please contact your card company for details.

Delivery

  • Products can only be delivered to addresses in Japan.
  • Products will be delivered within 2 to 5 days of receiving your order (excluding public holidays, New Year holidays and Berluti’s designated non-operation days).
  • Please understand we cannot deliver within the above timeframe if the product you have purchased is not in stock or sold out.
  • Please contact Berluti Customer Care if your product has not arrived within 10 days of placing the order.
  • Even if you designate the delivery date and time, the delivery may be delayed due to traffic conditions, the location of your home, etc. Please be aware that shipping to remote islands could take up to 1 week in average.

Returns

Products purchased on this online store can be returned within 14 days of delivery if they have not been used and if the product tag or other accessories remain intact. The postage fee involved in returning the product shall be covered by customer. 

  • Please contact the Berluti Customer Service at client@jp.berluti.com to fix an appointment for Berluti to collect the article(s).
  • Products purchased on Berluti’s online store which are found to have defects may be returned within 14 days of delivery if they have not been used and if the product tag or other accessories remain intact. In such instances, Berluti will cover the postage fee involved in returning the product.
  • Please note it is not possible to return personalized items.

Restrictions

  • Please understand that the sale quantity is limited, therefore we may be unable to meet your request.
  • Please ensure minors obtain the permission of their guardians before purchase.
  • Please understand we do not handle some products and there may be cases of products being sold out.
  • Please understand that prices are subject to change without notice.

Personal information

  • Please refer to the Privacy Policy available on this website.

 

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