Delivery time & costs
Shipping option offered:
Standard Delivery (2-5 working days) - Free
Working days are Monday through Friday during hours of business (9am to 5pm), excluding national holidays.
Please be aware that shipping to remote islands could take up to 1 week in average.
All the orders are shipped from Japan through Yamato Transport Co., Ltd. (“Yamato”). We will send you a confirmation email at shipping. You can also follow the delivery online through the “Orders and Returns” page in your account.
Signature or seal is required at delivery of all orders for security purposes (from you or an adult authorized by you). In case nobody is available to sign or seal for the package for 3 consecutive working days, the courier will leave a notification and a contact number to request you to contact the courier.
Follow your package and check the expected delivery date online: Order & Returns
You will receive a shipping confirmation email once the order is on its way to you. Please note that the tracking number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.
For any other infrmation, feel free to reach us by phone at +810120961859, from Monday to Friday, from 10:00 am to 6:00 pm (JST)..