The customer must check that the articles which are delivered correspond to the order. If the articles delivered do not correspond to the customer’s order, the customer must immediately inform BERLUTI’s Customer Services mail at client@jp.berluti.com.
BERLUTI remains liable for lack of conformity of the good object of the contract and hidden defects of the good sold under the conditions of articles 570 of the Civil Code.
When acting as a legal warranty of conformity, the customer:
- has a period of 1 year from the delivery of the good to act;
- may choose between repairing or replacing the good, subject to the cost conditions laid down in article 570 of the Civil Code
- iis exempt from proof of the lack of conformity of the good during the 12 months following the delivery of the good
The legal warranty of conformity applies irrespective of the commercial warranty granted.
The customer may decide to implement the warranty against the hidden defects of the sold good within the meaning of article 570 of the Civil Code, in iwhich case he or she may choose between the cancellation of the sale, or the reduction of the sale price.
Commercial warranty
Apart from the commercial warranty, BERLUTI remains bound by the legal warranty of conformity and that relating to defects of the good sold under the conditions laid down.
Article L.217-4 of the Consumer Code: ‘The seller delivers a good which conforms to the contract and is liable for the defects of conformity existing on delivery. The seller is also liable for defects of conformity resulting from packaging, assembly and installation instructions when the seller is responsible for them under the contract or they were written under his liability..’
“In order to conform to the contract the good must:
1° be fit for the use normally expected of a similar good and if necessary:
- match the description given by the seller and possess the qualities which the seller presented to the purchaser in the form of a sample or model;
- possess the qualities which a purchaser can legitimately expect with respect to the public declarations made by the seller, by the producer or by its representative especially in advertising or labelling;
2° Or have characteristics which have been agreed by the parties or be fit for any specific use sought by the purchaser, which the seller has been informed of and agreed».
“The action for non-conformity is barred 1 year after the good is delivered.."
"Where the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of tangible property, a refurbishment covered by the warranty, any period of immobilization of at least seven days shall be added to the warranty's still remaining term.
This period shall run from the buyer's request to intervene or the making available for repair of the good in question, if such availability is subsequent to the request for intervention.”
Article 570 of the Civil Code, first subparagraph::
“The purchaser must bring the action for hidden defects within 1 year of the discovery of the defect.”
After-Sale Service
BERLUTI proposes an after sales service for its products. The Customer can contact the Customer Services by mail at client@jp.berluti.com or go to one of BERLUTI’s stores to obtain more information on this service.
Free First Patina
For all products purchased in Venezia leather, the free first patina has a one year validity after the purchase date (except when not stated in the product description).
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