CAN I CONTACT BERLUTI BY TELEPHONE ?
HOW DO I ORDER BERLUTI ONLINE ?
- Once you have selected the product you want, add it to your bag by clicking on ‘Add to bag’ on the product page.
- Once you have placed all your selections in your bag, click on ‘My Berluti Account’ then ‘View bag’. Verify your order, and then click on ‘Proceed to paymentt’.
- Then, create a new account, or log into your existing account with your e-mail address and account password. You can also place your order as a guest by providing your e-mail address only.
- Finalise your order in few steps:
- Fill out the delivery information: your name and address, and delivery method.
- Choose your delivery method
- Complete the information for your billing address.
- Complete the information for your payment method.
- Review your order, accept the general sales conditions and click on ‘Place order’.
You will be directed to an order confirmation page. We will promptly send you confirmation for your order to the e-mail address associated with your Berluti account.
CAN I CANCEL MY ORDER ?
CAN I CHANGE MY ORDER ?
HOW DO I TRACK MY ORDER ?
WHAT PAYMENT METHODS DO YOU ACCEPT
DO PRICES INCLUDE VAT ?
WHAT IS MY SIZE ?
Please consult our size guides by clicking on the link ‘Size Guide’, which can be found:
- in the drop down size menu on every product page
- in the ‘Size and Fit’ section at the bottom of every product page
If you need more information, please contact Berluti Client Services at +33 1 47 20 01 77.
HOW CAN I SEND A BERLUTI GIFT ?
WHAT IF THE ITEM I WANT IS NOT AVAILABLE ?
WHERE DOES WWW.BERLUTI.COM DELIVER ?
WHAT ARE THE DELIVERY TIMES AND COSTS ?
We deliver our products throughout France (overseas departments and territories included) and Monaco.
Berluti offers 3 different delivery methods:
- ‘Standard’ delivery, free of charge for all orders. The estimated delivery time is 3 to 4 business days from the time your order leaves our workshops.
- ‘Express’ delivery, available from Monday to Friday for any orders made before noon, Corsica excluded. The estimated delivery time is 1 to 2 business days from the time your order leaves our workshops. The cost of express delivery is 15 Euros.
- ‘Click & Collect’ delivery, for orders delivered to your preferred store in France, depending on the days and hours the store is open. The estimated delivery time is 2 to 4 business days from the time your order leaves our workshops.
The following stores offer the ‘Click & Collect’ service:
Berluti Store 9 Rue du Faubourg Saint-Honoré,75008 Paris
Berluti Store 26 Rue Marbeuf, 75008 Paris
Berluti Store 14 Rue de Sèvres, 75007 Paris
Berluti Store 29 Rue du Commandant André, 06400 Cannes
We will send you a confirmation e-mail once your order has arrived at the store. After you receive the notification, bring your payment receipt and identification (passport or national ID card) to the store. You may also be asked to show the credit card used for payment. If you are unable to collect your order within 30 calendar days, your order will automatically be cancelled and you will be refunded. If you do not come to collect your order personally, the person collecting your order must show his or her identification in addition to your identification. Whatever delivery method you chose, Berluti will keep you informed about your order via e-mail. You can track your order online at the Berluti website by logging into ‘My Berluti Account’ and clicking on ‘Orders & Returns’. You can also track your order by calling +33 1 47 20 01 77. For payments made by bank transfer, the delivery time is calculated from the receipt of funds by Berluti.
IS A SIGNATURE REQUIRED FOR DELIVERY OF MY ORDER?
CAN I HAVE MY ORDER DELIVERED TO A BERLUTI STORE ?
HOW DO I RETURN AN ITEM ?
You may return any item(s) up to fourteen (14) days from the delivery date of your order. Return shipping is free.
For online orders, Berluti will refund the entire amount of the order when the item is returned new and unworn, with its original packaging and accessories (boxes, packaging, tags, booklets, etc.), and accompanied by a copy of the receipt, the return slip, and the security tag intact. Worn, used, altered or damaged items will be refused.
Once we receive your returned items, and after verification and validation by our Quality Department, we will process your refund within 14 days. Berluti reserves the right to refuse at its discretion any returned items that do not meet the conditions defined above. Please note that, in accordance with the General Sales Conditions, some categories of products, such as personalised products, cannot be returned.
To make a return, please follow the procedure described on the return slip included with your order, to ensure timely processing of your request. You may also make a return in store. Please note that in-store returns are not refunded immediately. Refunds are processed by our e-commerce associates within 10 days.
Berluti does not exchange products purchased online.
If you need more information, please contact Berluti Client Services at +33 (1) 47 20 01 77.
WHEN WILL I RECEIVE MY REFUND ?
WHERE ARE BERLUTI’S PRODUCTS MADE ?
HOW CAN I PERSONALISE A PRODUCT ?
Berluti offers several ways you can personalise your shoes, small leather goods and bags. In addition, we also propose a range of patinas, tattooing and hot stamping on a selection of small leather goods, leather goods and suitcases. To employ Berluti’s exceptional expertise, please speak with one of our sales associates in a one of our Berluti stores or contact Berluti Client Services at +33 1 47 20 01 77.
Our artisans can also create entirely customised Berluti products, upon client request. To enjoy your own fully customised product, please speak with one of our sales associates in one of our Berluti stores or contact Berluti Client Services at +33 1 47 20 01 77.
To find out which store offers these services, please consult the store information by clicking on ‘Stores’ at the top right-hand corner of the page.
HOW DO I CARE FOR MY BERLUTI ?
WHERE CAN I HAVE MY BERLUTI REPAIRED ?
WHY SHOULD I CREATE MY OWN ACCOUNT ON THE BERLUTI WEBSITE?
By creating an account ‘My Berluti Account’, you can:
- Save and manage your personal information for your future orders,
- Create and share your wish list,
- Track your orders online,
- Schedule an in-store appointment,
- Stay informed about the newest products and news from Berluti.